HappiCall is an intelligent voice survey automation platform which can engage with people on any voice device from a landline to a feature phone to a smart phone to an IoT device like Alexa. It supports both natural human voice recorded prompts and text to speech with translation from English to 120 languages. It records, transcribes and translates responses. It’s keyword functionality enables intra-call skip logic, sentiment analysis, closed-ended question response tally, and live agent transfer. Surveys can be initiated via outbound calls, inbound (toll and tollfree in most countries) or call-back.
The HappiCall brochure is available for download here
|HappiCall Benefits||HappiCall Challenges|
|Can call any phone number||Audio only. No video or image stimuli|
|Nothing to install, no tech or literacy restrictions||More expensive|
|Voice response enables better qualitative data|
|Enables post-survey transfer to live person|
|Post survey personalized SMS|
HappiCall is powered by True Reply, Inc.